FAQ's

FREQUENTLY ASKED QUESTIONS

 


1.  Do I have to sign up for an account to place an order? 

Yes, you do and we have made the process of signing up so easy. Get your account today in one simple set up.


2. How do I place an order?

Please refer to our "How To Order" page located among our main navigation bar. You will find a thorough explanation on how to complete your purchase with us.


3. Can I place my order by telephone?

You can always contact one of our customer service at (021) 29510225, Monday – Friday from 8.30AM – 5PM or Orders may also be placed by email to o-domus@rnkincontro.net.


4. The item I would like to purchase is out of stock! What should I do?

Some of our favorite items can sell out pretty quickly but we will have them back in stock sooner or later! Please send your preferred item (s) to our email at o-domus@rnkincontro.net and we will contact you when the item becomes available.


5. Can I cancel my order?

If you have completed the payment, there is no cancellation is allowed. However, in the event that payment is not completed within 48 hours from the issue of the invoice, we reserve the right to cancel your order without prior notice.


6. I have received an incorrect item in my order. What should I do?

Kindly send an email to o-domus@rnkincontro.net immediately, explain the situation briefly and provide the information we will need such as your name, contact and the order number. We will get back to you within 24 hours and resolve the issue as quickly as we can.


7. What payment methods do you accept?

At the moment, we accept only local bank transfer to our Bank Central Asia (BCA) account.


8. Do I have to verify my payment?

Yes, in order to process your order to delivery state.


9. How can I verify my payment?

Verification can be done by clicking the confirm payment button on the top right hand corner of our page. You will be taken to our payment confirmation page. Once there, simply fill the empty fields with your corresponding details.


10. What if I have made a payment but forgot to confirm it?

Should that happen, please email us immediately at o-domus@rnkincontro.net.


11. When will my order be shipped?

Most orders will be shipped within 1 day upon confirmation of your payment. Please note that we do not ship on Saturday, Sunday and Public Holidays.


12. How much does the shipping cost?

You will be quoted a specific delivery during checkout that is based on your selected destination in Indonesia and the shipping methods available for the items in your shopping cart. For every purchase outside Greater Jakarta will be charged an additional fee for wood packaging (only for glassware).

If you would like to learn more about the shipping cost, please go to Shipping & Handling section and check it yourself by typing in the city where you live in the search box.


13. Where do you ship to?

We ship to all over Indonesia only with JNE. Simply go to their website at www.jne.co.id to check if they could deliver to where you are located.


14. Can I track my order?

Yes, you will be receiving your tracking number by email once the good is shipped.


15. I have received my item, but I do not like it. Can I do an exchange?

No exchange or refund policy.


16. Alright, my question is not listed here. How else can I contact you?

Please contact us through our email at o-domus@rnkincontro.net or (021) 29510225.

btn btn